Public Contract Offer and Private Policy

CONTRACT OFFER FOR BUYERS

1. General Provisions 


1.1. “Russian caviar house” Limited liability company, hereinafter referred to as “Seller”, publishes this Public Contract Offer for distant selling (via the Internet) of its goods represented at the official website https://osetr.com
1.2. In accordance with par. 437 and par. 438 of the Russian Federation Civil Code (RFCC) this document is a Public Contract Offer, which means that an individual accepting this Offer (hereinafter referred to as “Buyer”) is to make payment for the goods supplied by Seller in compliance with the terms of the Offer. 
1.3. Before accepting the Offer please read its provisions carefully. In case of any disagreement you can refuse from buying the goods from the Seller. 
1.4. Terms used in this Offer have the following meaning: 
• "Offer" – a public offer of Seller addressed to any individual to enter a purchase contract (hereinafter “Contract”) on conditions stipulated herein. 
• "Seller” – company selling the goods represented at website https://osetr.com.
• "Buyer" – an individual entering the Contract on conditions stipulated herein. 
• "Acceptance" – full and absolute acceptance of the Contract conditions. 
• "Goods" – the assortment list represented at Seller’s website https://osetr.com
• "Order" – items from the assortment list of Goods indicated by Buyer when placing an order via the website or telephone operator. 
• "Operator" – a representative of Seller consulting Buyer before placing an order by phone or interactive messenger. 
• "Courier" – a representative of Seller making delivery of Order to Buyer. 
1.5. This Contract Offer is composed in compliance with the ‘Rules for distant commerce’ approved by the government of the Russian Federation as of 27 September 2007. 

2. Subject of Contract 
2.1. Seller sells its Goods in accordance with the actual pricelist published at Seller’ website, and Buyer accepts and pays for the Goods according to the terms of this Contract. 
2.2. This Contract is an official document being an integral part of the Seller’s Offer and is published at Seller’s website https://osetr.com

3. Order Placement 
3.1. Buyer can place an order via the Seller’s website or Operator. 
3.2. When placing an order via the website or through Operator, Buyer shall submit the following personal information (in English): 
• Name and surname; 
• Address for delivery; 
• e-mail address; 
• valid telephone number for contact. 
3.3. The terms of this Contract are recognized as accepted if Buyer conveys his/her personal information indicated in clause 3.2 to Seller. By transmitting his/her personal information through the registration form at the website, Buyer creates a personal account at Sellers website database, gets assigned with a personal ID number, login and password, which are sent to his/her e-mail. Buyer has right to edit his/her personal information (account details) indicated at registration. Seller is obliged not to change/edit Buyer’s account without Buyer’s consent, not to convey his/her personal information to third parties (unless it is required by the law) and undertakes to delete his/her account if Buyer applies to seller with such a request. If Order is placed via Operator, Buyer is also registered at Seller’s database, and a personal account is created for him/her at the website for keeping history of orders. If Order is placed at the website, Buyer will receive a confirming letter by e-mail. 
3.4. Buyer is responsible for the content and accuracy of the provided contact information. 
3.5. All the informative materials represented at the Seller’s website https://osetr.com are referential and cannot to the full extent impart information on such characteristics of the Goods as taste, color, size, packaging. In case Buyer has any questions concerning the Goods he/she is interested in, he/she should consult Operator or send a request (by e-mail to info@osetr.com or via the web form) before placing an order. 

4. Order Execution Period 
4.1. Seller undertakes to execute the Order within the period lasting from 1 working day till two weeks. This period depends on availability of the Goods at stock or on time required for delivery to the indicated address. Date and time of delivery should be agreed between Operator and Buyer for each Order. If for any reason some part of the Order is out of stock Seller has right to exclude the missing item from the Order upon consent of the Buyer. Buyer has right to cancel the whole Order if any part of it is out of stock and cannot be delivered within the acceptable period. 
4.2. Order is considered fulfilled at the moment of handing over the ordered Goods to Buyer. 
4.3. Cost of Order delivery is defined by the tariffs published at the Seller’s website. The tariffs and terms of delivery may always be clarified by Operator. 
4.4. Seller is not responsible for failure to comply with the agreed date and time of delivery in case Buyer provided incorrect contact information (wrong address or telephone number). If the Order is not delivered due to Buyer’s fault, the repeated delivery should be made at Buyer’s expense. 
4.5. In case of improper fulfillment of the Order due to Seller’s fault, the repeated delivery shall be made as soon as possible at Seller’s expense. 
4.6. In case Operator cannot get into contact with Buyer within 7 days after the Order has been placed, Seller has right to cancel the Order. 

5. Terms of Payment 
5.1. Payment for the Order may be executed by the following methods: 
a) by cash (in Russian rubles only) on delivery to Courier; 
b) by bank card (Visa or MasterCard) in case of Customer pickup at Seller’s wharehouse; 
c) by advance e-payment via the PayMaster system. 
5.2. The price for each item of the Goods is indicated at the website https://osetr.com 
and can be changed by Seller at any time on a unilateral basis. In case the price changes after the Order is placed, Operator should inform Buyer about such change as soon as possible. Buyer has right to confirm or cancel the Order. 
5.3. The Buyer’s account is accumulative which means that he/she is to receive an accumulative discount on Orders. The amount of this discount depends on the sum of all of black caviar (only) made and paid in the Seller’s Internet shop, according to the Seller’s effective discount system. One-time promo discounts and accumulative discounts are not to be summed up. 
5.4. Payment of the Order placed by Buyer via the Seller’s website or Operator is considered as acceptance of the Contract conditions. The date of payment is the date of conclusion of this Contract Offer between Buyer and Seller. 

6. Return of Ordered Goods 
6.1. In accordance with par. 26.1. clause 4 of the Russian Federation law N 2300-I on "Protection of consumers’ rights”, Buyer has right to refuse from the ordered Goods at any time before the Order is fulfilled, as well as at the moment of receipt and inspection of the delivered Goods. 
6.2. In accordance with par. 25 of the Russian Federation law N 2300-I on "Protection of consumers’ rights”, the perishable goods cannot be returned to Seller after acceptance. 
6.3. In case of delivery of the Goods of improper quality Buyer is obliged to convey the Goods to Seller’s office as soon as possible in order to enable Seller to inspect the goods and define the quality defects. 
6.4. In case the ordered Goods are handed over to Buyer with any infringement of this Contract in terms of quantity, assortment, quality, packaging, Buyer has right to claim that to Seller within 1 day after receipt of the Order. 
6.5. The Goods of improper quality can be returned or exchanged under the following conditions: 
- their vendibility has been preserved; 
- their consumer properties have been preserved; 
- availability of the document confirming the fact of purchasing at Seller’s on-line store. 
Return or exchange of the Goods can be made only at Seller’s office upon preliminary agreement. 

7. Copyright 
7.1. All the text information and graphic elements posted on the Seller’s website https://osetr.com 
are the property of Seller and/or Seller’s suppliers of Goods. 

8. Rights, Obligations and Responsibility 
8.1. Seller is obliged to convey the Goods to Buyer in accordance with his/her Order under the terms and conditions of this Contract. 
8.2. Seller is not responsible for improper use of the Goods ordered by Buyer through the Seller’s website or Operators. 
8.3. Seller has right to transfer his rights and obligations in respect of Order fulfillment to third parties. 8.4. Seller has right to record telephone conversations with Buyers for the purpose of control over Operators and service quality checks. According to par. 16 of the Russian Federation law on “Information, IT and protection of information”, Seller is obliged to prevent any unauthorized access to Buyer’s information by parties irrelevant to Orders execution. 
8.5. In accordance with par.436 of the Civil Code of the Russian Federation, this Contract Offer is not irrevocable, Seller or Operator has right to refuse to accept Orders from individuals who do not accept the terms and conditions of this Contract. 
8.6. Buyer undertakes not to use the Goods ordered at Seller’s website or via Operator for commercial purposes. 
8.7. The rights for the ordered Goods, as well as the risks of loss, are transferred to Buyer at the moment of handing over the paid Order to Buyer. 
8.8. Any claims concerning the quality of Goods or services rendered with respect to Order fulfillment can be sent to otk@osetr.com or communicated to Operator. 

9. Seller’s Legal and Office Address 
11 Kasatkina street, bld.1, Moscow, Russia tel.: +7 (495) 66 33 159 

PRIVACY POLICY

Russian Caviar House LLC ("us", "we", or "our") operates the http://osetr.com website (the "Service").
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. 
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from http://osetr.com
Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you.

Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
  • Email address
  • First name and last name
  • Phone number
  • Address, City, Postal code, 
  • Cookies and Usage Data
Usage Data
We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. 

Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.
Use of Data
Russian Caviar House LLC uses the collected data for various purposes:
  • To provide and maintain the Service;
  • To notify you about changes to our Service;
  • To allow you to log in to visit your personal area at our website in order to track orders and make payments;
  • To provide customer care and support;
  • To monitor the usage of the Service;
  • To detect, prevent and address technical issues.
Transfer Of Data
Your Personal Data is stored and maintained in the Russian Federation and is liable to local governmental jurisdiction, according to the data protection laws of this country. 
If you are located outside Russian Federation and choose to provide information to us, please note that your personal Data will be processed in the Russian Federation.
Russian Caviar House LLC undertakes to ensure that your Persoanl Data is treated securely in accordance with this Privacy Policy and no transfer of your Personal Data to any third parties will take place unless it is demanded by the local laws. 
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to its transferring to Russian Caviar House LLC. 

Disclosure of Data According to Legal Requirements
Russian Caviar House LLC may disclose your Personal Data in the good faith belief that such action is necessary to:
  • To comply with a legal obligation;
  • To protect and defend the rights or property of Russian Caviar House LLC;
  • To prevent or investigate possible wrongdoing in connection with the Service;
  • To protect the personal safety of users of the Service or the public;
  • To protect against legal liability
Security Of Data 
The security of your data is important to us, and we do use all the  commercially acceptable means to protect your Personal Data, but please note that no method of transmission over the Internet, or method of electronic storage is 100% secure. 

Service Providers
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. 
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.
  • Google Analytics
    Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
    You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
    For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services. 

Children's Privacy
Our Service does not address anyone under the age of 18 ("Children"). 
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes only by posting the new Privacy Policy on this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us
If you have any questions about this Privacy Policy, please contact us. If you ever want to delete your Personal Data from our databse, please send us a corresponding request to email: info@osetr.com. We undertake to delete your Personal Data immediately upon receipt of your request.


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